Our Shipping, Delivery and Assembly Policies
District A Design’s Delivery Services
District A Design offers a variety of delivery services in the provinces of Quebec, Ontario and New Brunswick, and a variety of delivery options on smaller items across the rest of Canada. For delivery to other Canadian provinces and international destinations, please contact our customer service team.
A confirmation email will be sent to you once your item is ready for pick-up. Note that the original receipt or electronic receipt must be presented when you pick up your order.
Orders cannot be held for more than 7 days. For online orders, you will be prompted to select one of the following options in your shopping cart:
Pick-Up In-Store or at our Distribution Centre
We currently have 2 convenient locations in Quebec for in-person pickup.
District A Design
- Opening hours: Monday-Saturday 10:00 - 18:00 hrs.
- Tel. +514 600 3600
- 8355 Chemin Devonshire, Mont-Royal, QC H4P 2L1
- Opening hours: Monday-Saturday 10:00 - 17:00 hrs.
- Tel. +514 259 4444
- 5335 Ferrier St, Montreal, Quebec H4P 1M1
Note that for in-person pickup, the customer must arrive with a vehicle of sufficient size to securely transport the merchandise in its original packaging.
If this is not the case, the customer will be asked to sign a form accepting the product as-is, indicating that the possibility of return has been made null and void by District A Design.
Home Delivery Service
The fees for home delivery are variable and are determined by the weight and value of your order. Available delivery options will be presented to you in your shopping cart during the checkout process.
Note that a white-glove delivery service which includes assembly and installation is available for orders of $1000 or more and is mandatory for orders of $5000 or more.
Once your order has been placed, you will receive an email that includes an update on your expected delivery date.
The email will include one of these three options:
- A tracking number enabling you to follow your delivery with one of our delivery partners;
- A message that our delivery service will contact you to make an appointment for delivery;
- A confirmation that your order is ready for pick-up.
District A Design’s Delivery Procedures (Applies to White-Glove Delivery only)
Before placing an order for big items like furniture, mattresses and art, please measure the height and width of hallways and relevant access points in your home, including any stairways and elevators, if applicable.
Please ensure that your ordered products can easily fit in or through each of these areas. The dimensions of our furniture are available on our website on the product page for your reference.
Please note, if your product does not fit and thus is unable to be delivered when delivery takes place, your delivery fees will not be reimbursed, and you will be charged fees for the return of the product.
Changing Your Delivery Info
All requests to change your delivery must be made to our Customer Service team at least 72 hours prior to the scheduled delivery time. If you do not communicate with us in this time frame, changes in delivery will not be possible and additional delivery fees may apply.
A person aged 18-years or more must be present at the time of delivery, to verify the accuracy and the condition of your order. A packing slip will be provided by the delivery person. It is highly recommended to review this packing slip immediately and to inform the delivery person of any issues.
In the unlikely event that delivered products are damaged, defective, or there was an incident during delivery, you should report the problem to the delivery person immediately, who will note the nature of the problem on the packing slip. At that point, you may refuse delivery, or you may keep the damaged or defective product. In the latter case, our customer service team will communicate with you within 72 hours following delivery.
District A Designs’ Assembly Services
Assembly and installation is available for orders of $1000 or more and is mandatory for orders of $5000 or more.
For orders under $1000, assembly and installation services are available. The service has a fee of $150 and it is only available in the Greater Montreal Area.
Other Relevant Services
If required, our team can visit your home or office to measure the relevant spaces to ensure an efficient delivery. This service has a fee of $150 and it is only available in the Greater Montreal Area. Please note that this service is included in our Home Visit Consultations.
Make the Delivery Smooth
It is important for delivery that you prepare your home by setting your rugs properly, removing frames, artwork, lighting and other decorations that may be susceptible to damage. In some cases, it may be necessary to remove doors, and place any pets in a separate room.
If you live in a building that requires the use of an elevator, be sure to book its use in advance.
During the winter, please ensure that any driveways and walkways are clear of snow and ice as the safety of your products and our delivery team are of the highest importance.
Inspect Your Merchandise Upon Arrival
The District A Design team thoroughly inspects every product before it leaves our warehouse. However, it is important that the person receiving the items fully inspects them to make sure there are no damages or manufacturer’s defects.
Remember that many items are hand-crafted and utilize natural materials and therefore one can expect variations between a floor model, photos or swatches.
Upon pick-up or delivery, you will be asked for your signature, to confirm acceptance of your merchandise, and that you have inspected it to find it free of damage and manufacturer’s defects.
If you should notice any damages or manufacturer’s defects upon delivery of your furniture, you must note it on the Delivery Bill, and call our customer service team while our delivery team is in your home. Doing so will allow us to properly assess the nature of the issue and deal with it accordingly and satisfactorily. Failure to provide immediate notification of damages or manufacturer’s defects may impede your ability to submit a claim for resolution.
Please note that once we are made aware of an issue it may take up to 5 business days for us to address your claim. We may have one of our trained technicians resolve the issue to your satisfaction, arrange a replacement of the product altogether or offer an alternate product if stock of the original item is not readily available.