FREQUENTLY ASKED QUESTIONS
Because our customer's and team's wellbeing is our top priority...
At District A Design we will continue to enforce strict sanitation protocols implemented by our industry and government.
At our Showroom...
We are implementing additional measures to ensure the well-being of our customers and team, including:
- Physical distancing by keeping at least two meters apart;
- Management of store traffic;
- All floor models and material samples are disinfected after each use;
- Work areas and payment terminals are cleaned before and after each use;
- Masks, gloves and hand sanitizer are available to our customers and employees;
- All receipts and purchase confirmations are sent by email
Because we know that know more than ever, we need to be available to assist you, we are open on regular hours:
- Monday-Friday 10 am - 6 pm
- Saturday 10 am - 5 pm
- Sunday - closed
Delivery
All of our delivery services are available and we have implemented strict sanitary conditions and contactless delivery, whenever possible.
Giving the extraordinary circumstances, we are experiencing delays in shipment processing, tracking and delivery.
Please be patient and rest assured we are working hard to deliver your purchase! If you have any question, our Customer Service Team is here to assist you:
- E-mail: admin@districtadesign.com
- Telephone: 514 600 3600
- Social media: Facebook & Instagram
Pickup
Pickup is still available in our Showroom and Distribution Center.
Returns and Exchanges
We are accepting merchandise returns and exchanges. For a return request, please contact our customer service team within three working days of delivery of your products and we will assist you:
- E-mail: admin@districtadesign.com
- Telephone: 514 600 3600
- Social media: Facebook & Instagram
Customer Service
Our team is here to help you; we're available to answer all your questions! You can reach us by phone at 514 600 3600, online chat, or email at admin@districtadesign.com. We are doing our utmost to answer your questions and provide order updates as quickly as possible.
Please note that the application of new measures and/or circumstances outside our control can cause exceptional delays in our customer or delivery service.
We thank you for your understanding and we look forward to seeing you!
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Have a question about your order or our policies? Check out answers to our most frequently asked questions.
About District A Design’s Products:
Can I order swatches?
Yes! Contact our Customer Service team and request the swatches you want to see for the products you love.
Can I have my purchase assembled/installed?
Yes, we offer White Glove assembly service for an additional cost. We will deliver your furniture, set it up in your home, and remove all packaging. Before you complete your purchase please contact our Customer Service team at admin@districtadesign.com
Do you stock all items on your website in your showroom?
No, only select furniture pieces, art and lighting from our online collection are showcased. Please contact our Customer Service team at admin@districtadesign.com if you would like to know if we have a specific item you're interested in on the showroom floor to view or purchase.
For additional information please visit our Shipping, Delivery and Assembly page.
About Orders and Payment
How can I know the status of my order?
Once your order has been placed, it will be added to your list of orders under My Orders in your account. You will also receive the details of your order by email.
Can I cancel or make changes to my online order?
Changes cannot be made to an online order once it has been submitted.
If you wish to cancel your order, please contact Customer Service at admin@districtadesign.com to confirm the cancellation of your order, prior to receiving our email that your order has been shipped.
I haven’t received any confirmation of my order. What do I do?
If you do not receive an email confirmation regarding your order within 24 hours, please contact our Customer Service team at admin@districtadesign.com
What are the accepted methods of payment?
We accept major credit cards issued in Canada, currently limited to Visa, MasterCard, and American Express, as well as payments made via PayPal. We do not accept any other payment methods online at this time.
How do I use a promotional code?
Once you have selected products to order, click the cart icon in the top right-hand corner of the screen, then select View Cart. Enter your code in the Promotional Code field in the order summary and click Apply Code.
About District A Design’s Shipping Policies
Which shipping methods are available?
We offer various delivery services for online orders in the Provinces of Quebec, Ontario, and New Brunswick. You can either pick up your order in-store or at a distribution centre at no charge, or select the home delivery option during checkout.
For more details on shipping options, please refer to our Shipping page.
For delivery to another Canadian province or country, please contact our Customer Service at admin@districtadesign.com
When will my order ship?
Once your order has been placed, you will receive an email shortly afterward that includes an update on your expected delivery date.
The email will include three possible options:
- A tracking number that will enable you to follow your delivery with one of our delivery partners
- A message that our delivery service will contact you to make an appointment for delivery
- A confirmation that your order is ready for pick-up
How can I track my package?
Only orders shipped via Canada Post will generate a tracking number that you will receive by email as soon as your order ships.
Can I pick up online orders in-store?
Yes! As soon as your item is ready for pickup, we will send you a confirmation email. You will need to show a copy of your confirmation email and a piece of photo ID to collect your order.
For more details on the pick-up process, please refer to our Shipping page.
About Returns
What is your Return Policy?
If your purchase of products does not meet your expectations, or if the product is defective or damaged, we will be pleased to accept return of your product or exchange it.
Please refer to our Return Policy for more details.
How do I exchange or return a purchase online?
To begin the return process, please contact Customer Service at admin@districtadesign.com within three working days of delivery of your products so that we may assist you.
Please refer to our Return Policy for more details.
I returned an item. When will my refund be processed?
All refunds will be issued within seven working days following our receipt of the returned product. You will be notified by email when the refund has been processed. Please note your financial institution may require additional processing time to credit your account. If the refund does not appear in the established time frame, please contact our Customer Service team at admin@districtadesign.com
About District A Design’s Gift Cards
How can I purchase a gift card?
You can purchase our gift cards online and at our store. They are available in denominations of $50, $100, $250, and $500.
Can I redeem a gift card online?
Yes! Our gift cards can only be used for purchases made in-store and online.
About discount codes
Can I combine discount codes?
No, discount, sale and liquidation codes are only applicable for one discount per order.